Frequently Asked Questions

A few things you might be wondering!

Are your products handmade?

All of our products are designed, personalized, assembled, or finished right here at Anchored Studio TX in Houston, Texas.

We use a variety of creative techniques and carefully selected materials to bring our designs to life.

Are your products made to order?

Most of them are! This allows us to prepare your items specifically for your order while keeping our inventory fresh and manageable.

Individual product listings will note any special production details.

How long will it take to receive my order?

Our standard processing time is 3–5 business days, excluding weekends and holidays.

This is the time needed to prepare your order before shipping. Actual delivery time depends on the shipping carrier and destination.

You'll receive a shipping confirmation once your order is on its way!

Do you accept custom or personalized orders?

We love a good creative idea and plan to offer this in the future. Unfortunately we aren't set up for custom orders at this time. 

Will the colors look exactly like the photos?

We do our best to photograph and represent our products accurately. However, slight color variations may occur due to screen settings, lighting, printing processes, and materials.

Each handmade item may also have small variations that make it uniquely yours!

Can I change or cancel my order?

Please contact us as soon as possible if you need to make a change.

Because many items are made to order, changes or cancellations cannot be guaranteed once the order has been submitted.

Do you accept returns or exchanges?

All sales are final, except for products that arrive damaged, defective, or incorrect.

If there's a problem with your order, please contact us within 7 days of delivery with your order number and photos of the issue.

Please see our Shipping & Returns Policy for complete details.

Do you offer local pickup?

Yes! FREE local pickup is available by appointment in the Northwest Houston/Cypress area. Please contact us before placing your order so we can coordinate pickup and provide ordering instructions.

Can I send an order directly as a gift?

Absolutely! You can enter the recipient's address during checkout.

If you'd like us to leave pricing information out of the package, please include a note with your order or contact us immediately after purchasing.

How can I contact you?

We'd love to hear from you!

Use the Contact page on our website to send us a message anytime.

Please allow 1–2 business days for a response.

Still have questions?

Don't be shy! We're always happy to help.